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Apollo Imperium

Shipping & Returns

General Information

At Apollo Imperium, we are thrilled to offer worldwide shipping to our customers. Our unique print-on-demand model allows us to produce items only after an order is placed, contributing to a more sustainable environment by reducing excess inventory and minimizing waste.

 

Processing Time

Please note that due to our print-on-demand approach, processing times for orders may be longer compared to traditional stores. We strive to create and ship your products with the utmost care and attention to detail. The average processing time for orders is 2-5 days, but this may vary depending on the product type and current demand.

 

Shipping Time

 

After the processing time, the shipping time varies per product and country you order the product from. Most products (for most countries) take anywhere from 2 to 30 days. If the product takes longer than one month to arrive, you can contact us at info@apolloimperium.com

Shipping Methods

We use reputable shipping carriers to ensure your order is delivered safely and promptly. The available shipping methods are displayed at checkout, and you can choose the option that best suits your needs. 

 

Worldwide Shipping

We are delighted to serve customers from all over the world. We strive to offer competitive shipping rates while maintaining excellent service.

Customs and Duties

Please be aware that some international orders may be subject to customs fees or import duties imposed by the destination country. These charges are beyond our control and are the responsibility of the recipient. We recommend contacting your local customs office for more information on potential fees.

Delivery Delays

 

While we make every effort to ensure timely deliveries, some factors may cause shipping delays beyond our control, such as customs clearance, weather conditions, or unforeseen circumstances. If you experience any delays, please contact our customer care team, and we will do our best to assist you.

Questions and Support

If you have any inquiries or require support regarding your order or shipping, please feel free to contact our customer care team at apolloimperium@icloud.com or call +31 (6) 18714584 during our business hours, Monday to Friday, 9:00 AM to 6:00 PM. We are here to provide you with exceptional service and address any concerns you may have.

 

By making a purchase on our website, you acknowledge and agree to the terms of this Shipping Policy.

Return & Exchange Policy

At Apollo Imperium, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy to ensure your shopping experience is as smooth as possible.

Eligibility for Return, Exchange, or Refund

  • You may request a return, exchange, or refund within 30 days from the date of delivery.

  • To be eligible for a refund or exchange, the item must be in its original condition, unused, and in the same packaging as when it was received.

  • For exchanges, we require proof of damage or a manufacturing defect.